General Help & Support
For any questions or comments you may have please use the Help & Support Center to either request a sample, learn more about our product divisions, or more about NTI Global.
General Support Options:
- Customer Phone Support
- Department Extensions
- Employment Questions
- Requesting Information or Product Samples
Online Orders & Account Support Options:
NTI Global Hours:
8:00am - 5:00pm, Eastern Standard Time, Monday - Friday.
Customer Support by Phone:
To contact NTI Global via phone please call: 800-947-7767, where you will reach a receptionist who can connect you to the proper department.
When placing orders or looking for an immediate response please call 800-947-7767 and use the following extensions, that will direct you to a specific department:
Department Extensions:
- Dog Agility Customer Service: ext. 39
- Template Perfect Customer Service: ext. 16
- Event & Tent Sales and Customer Service: ext. 13
- Shipping & Receiving Department: ext. 23
- For all other inquiries please dial ext. 10 to speak to the receptionist.
Employment:
NTI Global posts positions on the web site when they become available. To look for a current position or to download an application please go to the Employment Opportunities page.
Request Info / Samples:
If you are looking for more information than what you currently see on the web site or if you are looking to place an order for samples please go to the Request Information & Samples page.
You will need to fill out the form on that page and hit submit at the end of the form. A representative will be in touch at the earliest convenience.
Online Orders & Account Support:
NTI Global believes in providing a simple and easy online shopping experience for their customers. If you find you are experiencing any issues with your online shopping experience with NTI Global you will find answer to common questions below.
Browsing & Ordering Products:
Browsing and purchasing products has never been easier with NTI Global! To browse our products simply choose the area you wish to browse:
In the left hand sidebar you will see products related to the particular category you have chosen. Simply choose the product you wish to browse and review that particular products detail, choose your quantity, click add to cart and either continue shopping or checkout. It's that easy, with NTI Global!
Once the checkout process is complete you will receive an email from NTI Global with your order information and when your order is processed and shipped you will be notified via email.
If you are having trouble finding a particular product please feel free to use our product search.
Receiving Order Emails & Order Confirmations
If you have placed an online order with NTI Global and have NOT received your confirmation email please check your emails "Junk" or "Spam" folder and set your email clients spam settings to allow email from ntiglobal.com.
Next log into your "My Account" and ensure that you have provided NTI Global with a valid and correct email address to reach you with.
Creating a Online Account With NTI Global:
Creating a "My Account" online account with NTI Global is easy! Simply click on the "My Account" link found in the top right of this website or click here and fill out your billing and shipping addresses and choose your username and password and you're done!
When you wish to make purchases with our custom online shopping system, log in with your username and password and the cart will pre-populate your shipping and billing information to make your shopping experience with NTI Global as smooth as possible.
If at any time you wish to change your shipping or billing information simply log into your "My Account" and update your information.
Logging Into Your "My Account":
To log into your "My Account" click here and enter the username and password you created when you created your "My Account" account with NTI Global.
If you have not created a "My Account" please click here to create your "My Account"
If you have created an account and you are using the correct username and password and still cannot log into our system, please ensure that cookies are enabled in your browser and JavaScript is turned on as well.
Forgot Your Password?
If you have forgotten your password click here to go to the "My Account" log in page and enter the email address you signed up for you're "My Account" with and your password will be emailed to you shortly.
Updating Your "My Account" Information:
If at any time you wish to change your shipping or billing information simply log into your "My Account" and update your information.
Viewing Your "My Account" Order History:
To view your previous order history with NTI Global, log into your "My Account" and click on "Order History" at the top of the page.
For ease of browsing, your orders are displayed by your latest order first. To view a particular orders details simply click on the "View Invoice" link under each order brief and you will be shown that particular orders details.